Shipping policy
Last updated: August 4, 2026
Thank you for shopping with SoleDrip. Because most of our items are personalised and made to order, please read this Shipping Policy carefully before placing your order.
1. Order Processing Time
Each item is engraved and prepared specifically for you after you place your order. Please allow 2–4 business days for processing before your order ships. Processing times may be longer during holidays or peak seasons. Any delays will be noted on our Site.
Orders are not sent for production until personalization details (such as the name to be engraved) are confirmed at checkout. Please double-check spelling before submitting your order, as production begins shortly after purchase.
2. Shipping Times & Costs
Once your order has shipped, estimated delivery times are:
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Standard 5-8 business days
Shipping costs are calculated at checkout based on your location and the shipping method selected. We offer free shipping on orders over $25.
Delivery times are estimates provided by our shipping carriers and are not guaranteed. Delays caused by the carrier, customs, weather, or other events outside our control are not the responsibility of SoleDrip.
3. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. If you have not received tracking information within [X] business days of placing your order, please contact us at support@soledrip.shop.
4. Customs, Duties & Taxes
For international orders, your country may charge customs duties, import taxes, or other fees upon delivery. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We are not able to predict what these charges may be, as they vary by country.
5. Shipping Address
Please ensure your shipping address is complete and correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@soledrip.shop — we will do our best to update it before production begins, but cannot guarantee changes once an order has shipped.
6. Lost, Damaged, or Missing Packages
If your order arrives damaged, or if your tracking shows delivered but you have not received it, please contact us within [7] days of the delivery date at support@soledrip.shop with your order number and, if applicable, photos of the damaged item and packaging. We will work with you to resolve the issue with a replacement or refund where appropriate.
7. Returns & Refunds
For information on returns, exchanges, and refunds, please see our Return and Refund Policy.
8. Contact Us
If you have any questions about shipping or your order, we're happy to help:
SoleDrip
Email: support@soledrip.shop
Website: soledrip.shop