Refund policy
Last updated: August 4, 2026
We want you to love your SoleDrip order. Because most of our items are personalised and made specifically for you, please read this Return and Refund Policy carefully before placing your order.
1. Personalised Items
Because our products are engraved and made to order, we are unable to accept returns or exchanges for buyer's remorse, incorrect personalization details submitted by the customer, or change of mind. Please review your personalization details (such as spelling of names) carefully before completing your order, as production begins shortly after purchase.
We will offer a free replacement, repair, or refund if:
- Your item arrives damaged or defective
- Your item was engraved incorrectly due to an error on our part
- Your order is lost in transit and cannot be located by the carrier
To request a replacement or refund under these circumstances, contact us within [14] days of receiving your order at support@soledrip.shop, including your order number and photos of the item where relevant.
2. Non-Personalised Items
If you purchase a non-personalised item, you may request a return within [14] days of delivery, provided the item is unused, undamaged, and in its original packaging. To be eligible for a return:
- The item must be unused and in the same condition you received it
- The item must be in its original packaging
- You must provide proof of purchase (order number or receipt)
Return shipping costs are the responsibility of the customer unless the item was received damaged or defective. Contact us at support@soledrip.shop to start a return — please do not send items back without contacting us first, as returns sent without prior approval may not be accepted.
3. How to Start a Return or Refund Request
To request a return, exchange, or refund, email us at support@soledrip.shop with:
- Your order number
- The reason for your request
- Photos of the item (for damaged, defective, or incorrect items)
We will review your request and respond within [2–3] business days with next steps.
4. Refunds
Once your return is received and inspected, or your replacement/refund request is otherwise approved, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within [5–10] business days. You will receive an email confirmation once your refund has been processed.
Please note it may take additional time for your bank or card issuer to post the refund to your account. If more than [15] business days have passed since your refund was approved and you have not received it, please contact us at support@soledrip.shop.
5. Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at support@soledrip.shop.
6. Exchanges
We only replace items if they are defective, damaged, or engraved incorrectly due to our error. If you need an exchange for one of these reasons, contact us at support@soledrip.shop with your order number and photos of the item.
7. Cancellations
Because production begins shortly after your order is placed, we can only accommodate cancellations within [12 hours] of purchase. Please contact us as soon as possible at support@soledrip.shop — we cannot guarantee cancellations once production has started.
8. Contact Us
If you have any questions about our Return and Refund Policy, we're happy to help:
SoleDrip
Email: support@soledrip.shop
Website: soledrip.shop