Privacy policy

Last updated: August 4, 2026

SoleDrip ("we," "us," or "our") operates the website soledrip.shop (the "Site") and sells personalised, handmade gifts, including our Personalised Sticky Note Holder For Teacher. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

By using our Site or placing an order, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us, information collected automatically when you use our Site, and information from third parties.

a) Information you provide to us

  • Contact details: name, email address, phone number, shipping and billing address
  • Order details: items purchased, order history, payment information (processed securely by our payment provider; we do not store full card numbers)
  • Personalization details: any name, message, or text you submit for engraving or customization
  • Account information: if you create an account, your login details and saved preferences
  • Communications: messages you send us via email, contact forms, or customer support

b) Information collected automatically

  • Device and usage data: IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs
  • Cookies and similar technologies: we use cookies to keep items in your cart, remember your preferences, and understand how visitors use our Site (see Section 5)

c) Information from third parties

  • Payment confirmation from our payment processor
  • Shipping and delivery status from our shipping carriers
  • Analytics data from services such as Google Analytics or Shopify Analytics

2. How We Use Your Information

We use the information we collect to:

  • Process, fulfil, and ship your orders, including engraving items with the personalization details you provide
  • Communicate with you about your order, including confirmations, shipping updates, and customer service requests
  • Send you marketing emails and promotional offers, if you have opted in (you may unsubscribe at any time)
  • Improve our Site, products, and customer experience
  • Detect, prevent, and address fraud, security issues, or technical problems
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers who help us operate our business, such as Shopify (our e-commerce platform), payment processors, shipping carriers, and email marketing providers
  • Professional advisors, such as accountants or legal counsel, when necessary
  • Law enforcement or regulators, if required to comply with a legal obligation or protect our rights
  • A buyer or successor, in the event of a merger, acquisition, or sale of assets

Each of these parties only receives the information necessary to perform their function and is required to handle it securely.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Order and personalization details are typically retained for the duration required by tax and consumer protection laws.

5. Cookies

Cookies are small text files stored on your device. We use cookies to:

  • Keep your cart and session active while you shop
  • Remember your preferences (such as currency or language)
  • Understand how visitors use our Site so we can improve it
  • Support advertising and retargeting, where applicable

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of the Site (such as the shopping cart) may not function properly.

6. Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing of your information
  • Withdraw consent to marketing communications at any time
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us using the details in Section 10. We will respond within the timeframe required by applicable law.

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR). If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA). Please contact us if you would like to exercise any rights available to you under these or other applicable laws.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Site and products are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a new "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

SoleDrip
Email: support@soledrip.shop
Website: soledrip.shop
Address: 4109 Longhorn Trl, Temple Texas 76502, United States